Privacy Policy

ZooPay Limited (“ZooPay”) is committed to the protection and security of your personal data. By personal data we mean all information collected from you through our website, by phone, email or in writing.

1. Information we may collect from you

We collect information from you when you visit our website to improve your customer experience, this includes geolocation information.

You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you request information on our site and/or our services, when registering for our services and when you report a problem with our site or one of our services. Such information may include, but is not limited, to business information (name, registration details, address), contact details of the business’ representatives or beneficial owners’ details (such as name and address, date of birth and formal identity document numbers), banking details, industry classification, purpose of the business, and annual revenue or other financial information. When you visit our site, you have the ability to conduct a limited number of live “test” transactions and experience our services without formally contracting for them. To monitor these test transactions, we collect technical information such as is listed in the bullet point below, plus any personal data and credit card information that you provide to conduct the test transactions. When you submit an enquiry via our website we may ask for your name, phone number, email address, company, country and website.

For us to comply with anti-money laundering regulations we require customers to complete and sign our ‘Terms & Conditions’ before they can use our services. We will request supporting documents to confirm this information.

For us to deliver our products and services we will require details of where you wish to send your funds and we may ask for supporting documentation.

2. Information we may receive about you from other sources

To help us validate the information you provide and for regulatory compliance we may verify the information you provide through our trusted partners. We may also collect information about you from the internet and social media sites.

3. Cookies

What Is A Cookie?​

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer browser to be retrieved later.

Cookies are used to track you across different pages in order to allow one step of a process to follow on from the previous step. Without cookies a website would not be able to keep track of what you did before and treat you like a new visitor every time you browse to a different page.

You can change your browser settings to block cookies, however this will seriously disrupt the normal workings of the majority of websites.

How does Zoopay use cookies?

Information supplied by cookies can help us to analyse our visitors' usage of the site to understand what people are most interested in and ensure we are providing our clients with the information they need. Cookies are also used to allow multipart forms to function correctly, allowing us to split our registration process into smaller parts. Finally we use cookies in our Affiliate program to allow us to track which affiliate a particular client originated from.

Name What information will it collect and how long is it kept Further Information
Zoopay.com,
Zopim.com,
Zopim.io

These session cookies store data temporarily during the session, in which you are browsing our website only and do not retain any data after the browser is closed. Session cookies do not collect information from the user’s computer. They enable us to:

  • Store information about your preferences, and so allow us to customise our site. Speed up your searches.
  • Allow you to use our site in a way that makes your browsing experience more convenient. If you register with us or complete our online forms, we will use cookies to remember your details during your current visit.
See Cookielaw.org for information about your rights regarding cookies.
Google Analytics Cookies Generates statistical and other information about website use and compiles demographic, profile and usage data relating to the site and our services. The information is used to create reports about the use of the website and our services. https://www.google.com/policies/privacy/partners/

4. How information about you will be used

To meet the contractual requirements

  • to carry out our obligations relating to your agreement(s) with us and to provide you with the information, products and services that you request from us;
  • to comply with any applicable legal and/or regulatory requirements;
  • to notify you about changes to our services.

To help us improve our services

  • to help us with internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to ensure our services are presented in the most effective manner;
  • to measure or understand the effectiveness of advertising we serve and to deliver relevant advertising to you.

To market our services or other services you may be interested in (with your consent)

  • to provide you with information about services we offer; and
  • where consent is specifically given, to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you.

5. Information storage

We store your information digitally. If you provide paper-based documentation these will be stored electronically, and the original will be destroyed securely. It is encrypted and stored in repositories in the cloud. While data is being processed by our staff, it may be transferred and held in local computers and servers in our offices. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

6. Disclosure of your information

Banks

We may need to share your information with any member of our group, meaning our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 and also third parties in order to process your transactions, for example:

  • foreign exchange service providers and payment service providers to facilitate provision of our services to you;
  • business partners, agents, suppliers and subcontractors appointed by us to perform services for us or on our behalf, to enable us to provide this Site and/or our services to you;
  • advertisers and advertising networks that require the data to select and serve relevant adverts to you and others;
  • analytics and search engine providers that assist us in the improvement and optimisation of our site;
  • credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

Additionally, in order to carry out our business we may need to share your information with people or organisations outside of the European Economic Area such as acquiring banks.

Government and law enforcement

We may need to pass your information on to governmental departments, regulatory bodies, the police/law enforcement agencies or to a court of law. This will only be done for lawful purposes.

7. Data Retention

We will store customer information (with the exception of anonymised transactional data), only for as long as it is reasonably necessary taking into consideration the term of your agreement with us and our need to answer queries, resolve problems, provide improved and new services and comply with legal requirements, under applicable law(s) and those of our suppliers. This means, that we may retain customer information for a reasonable period after you stop using our services or stop using this site. After this period, we will take reasonable steps to destroy or permanently anonymise customer information which is personal data.

8. Your rights

Information request

You have the right to request details of the information we hold about you, a description of that information, the purposes for which it is being used and any parties with which we share your information. Your request should be made using our Contact Us form and select the reason for your enquiry as Data Privacy.

Inaccurate information

If you notice any of the information on your account is incorrect, please inform us using our Contact Us form and select the reason for your enquiry as Data Privacy.

Complaints

If at any time you are not happy with how we handle your information, you can make a complaint using our Contact Us form and select the reason for your enquiry as Complaints.

You also have the right to raise any data protection concerns with the Information Commission Office.

9. Changes to our privacy policy

Any changes we may make to our Privacy Policy will be posted on this page and, where appropriate, notified to you by email or when you log onto your online platform.